Costaleste Participações Ltda
Frequently asked questions about your stay
These answers cover choosing a property, booking and arrival. Where an amenity depends on the accommodation, refer to the listing for the property code you plan to book.
What are the check-in and checkout times?
Check-in is at 2 pm and checkout is at 10 am for all properties. If you need a different time, contact the team before travelling. Requests need confirmation and do not automatically change your booking times.
Can I bring my pet?
Yes. Pets are allowed upon signing a responsibility agreement. Tell us about your pet when booking so we can provide the agreement and accommodation guidance. Permission at the property does not determine pet rules on beaches, at businesses or in public spaces.
What is the cancellation policy?
Cancellations made more than 30 days before check-in receive a refund of the amount paid. For cancellations 30 days or less before check-in, ask the team about the applicable conditions before completing your reservation. Keep your confirmation and the terms provided.
Are all apartments in the same building?
No. The portfolio includes Residencial Baía dos Golfinhos at Rua Pescada Amarela, 85; Vista Bella at Avenida Vereador Manoel José dos Santos, 842; and Residencial Marcelo Pinheiro at Rua Pescada Amarela, 225. The houses also have individual addresses. Check the property name and code in your confirmation.
How can I tell whether a property fits my group?
Compare the maximum occupancy with your total guest count and read the sleeping arrangements. Some properties use a sofa bed or extra mattresses for part of their capacity. Tell the team about children and infants too; do not assume they are excluded from the stated occupancy limit.
Is there a lift and step-free access?
The official descriptions for Baía dos Golfinhos and Vista Bella state that these buildings have a lift. Marcelo Pinheiro does not provide the lift described for Baía dos Golfinhos. For mobility requirements, ask about the route from the street and parking area to the apartment, as well as doorways and bathroom access. A lift alone does not establish full accessibility.
Do all properties have the same view?
No. Position and views vary between properties. Front-facing, side-facing, rear-facing and penthouse descriptions refer to different positions, not to an identical view. Look at the gallery for your chosen property and ask the team to confirm the view if it is essential to your decision.
Will the parking space fit my vehicle?
The number and configuration of parking spaces vary by property. Some houses have two spaces; others offer one. Share the number, model and dimensions of your vehicles to confirm suitability, especially for larger vehicles or roof boxes.
Are bed linen, towels and beach items included?
Ask the team which items are included for your property and dates. An object appearing in a photograph does not by itself confirm that it will be supplied throughout your stay.
Can I work using the property's internet?
Several listings include Wi-Fi, but we do not state one connection speed or reliability level for the whole portfolio. If you need video calls or a connection for work, ask about your specific property and arrange a backup connection.
How do I book directly?
Search for your dates and guest count at www.baiadosgolfinhos.com.br. You can also contact the team on WhatsApp at +55 (47) 99737-5511. Before paying, confirm the property code, total amount and terms of the offer.
Who helps with arrival and during my stay?
The team provides arrival and access instructions for the property you booked. Contact us on WhatsApp at +55 (47) 99737-5511 or by email at reservas@veraobombinhas.com.br. Include your booking code when asking for help so we can identify your stay.